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| Anti-Spam Policy Spam is absolutely prohibited by Sherpa Technologies. Sherpa Technologies, developer and provider of the Sherpa Mail system suite of email marketing tools, along with Sherpa Mail partners and affiliates who make Sherpa Mail system available to their customers, support ONLY permission-based email marketing practices. In this regard, Sherpa Mail has implemented some of the strictest policies in the email industry and supporting procedures that:
Sherpa Technologies actively monitors import lists and outgoing emails for suspiciously large intended or actual broadcasts. Any customer found to be using Sherpa Mail for Spam is subject to being permanently barred from ever using the Sherpa Mail (or any of our Partners', affiliates' and/or ISPs') systems. Spam is unsolicited commercial email, junk mail or bulk mail that has not been requested by the recipient. In addition to wasting valuable resources and time, it is intrusive, irrelevant and often offensive, Typically, spam emails do not contain an option to unsubscribe from the mailing list. Spam is the opposite of permission-based emails ---- those that are anticipated, personal, relevant and often associated with a "pre-existing business or personal relationship." Preventing Unsolicited Emails Via Sherpa Mail system Users of the Sherpa Mail system must abide by a strictly enforced End User License Agreement. Under this agreement, the user promises to not abuse the Sherpa Mail system or to send spam. User specifically agrees not to send unsolicited bulk email, for commercial or non-commercial purposes (unsolicited bulk email is defined as email sent to more than 10 individuals without their permission). The agreement also includes such provisions as: User agrees not to post, upload or otherwise transmit:
With regard to email campaigns, all users of Sherpa Mail must also accept that an unsubscribe option will be automatically appended to every email sent to more than 100 people via the Sherpa Mail system. This is mandatory. When the unsubscribe option is requested by an email recipient, Sherpa Mail system automatically suppresses emails to that email address in future campaigns. This suppression feature is also mandatory. In the event that a Sherpa Mail system User violates any one of our usage rules, or for any other reason deemed appropriate by Sherpa Technologies, Sherpa Technologies reserves the right to suspend or terminate, without notice, access to the Sherpa Mail system User's account and all related data. We rely on feedback from various governmental and industry sources, a network of the leading ISP's in the world and millions of email recipients to assist in our policing against spam. Permission-Based Marketing Sherpa Mail offers frees tools to encourage Sherpa Mail system Users to create and manage "opt-in" (and double opt-in) lists of contacts. By building and using an "opt-in" (and double opt-in) lists, Sherpa Mail system Users can be certain that they are sending emails to recipients that have expressly given their permission to do so. Recommended Action --- Unsolicited Email Complaints If a complaint is received by Sherpa Technologies regarding alleged unsolicited emails being sent from our system tools, an immediate investigation is undertaken. Warning -- The Sherpa Mail system User is notified that an unsolicited email complaint has been lodged against them and a demand is issued to "show proof" that the complainant opted in to the User's list. The User is reminded of the terms they accepted in the End User License Agreement (including possible legal ramifications if the user has is guilty of spamming). In addition, the complainant's email address is automatically tagged as "unsubscribed" if the complainant did unsubscribe--so no further emails are sent to the complainant. The User is also required to manually remove the complainant's email address from their contact list if the complainant did not unsubscribe. Termination---If Sherpa Technologies has ANY reason to believe the User, despite the warnings, is or will continue to send unsolicited bulk email to more than 10 individuals without their permission, or any complainant who has previously unsubscribed, the User's Sherpa Mail account privileges are subject to immediate termination. Think You've Been Spammed?
Many spam complaints are registered with anti-spam agencies. We fully support the efforts of agencies working to responsibly curtail the sending of unsolicited commercial email.However, if an individual opted-in to receive a Sherpa Mail and then falsely and/or maliciously files a spam complaint against Sherpa Mail, we will cooperate fully with the such agencies to ban the user from further use of anti-spam software and community. If you would like to unsubscribe from ALL Sherpa Mail lists, please visit our Global Unsubscribe page. This policy was last updated: August 1, 2002. We reserve the right to modify this policy at any time. |
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